1. Scope
This Privacy Policy explains how SScrap (“SScrap”, “we”, “us” or “our”) handles information when you visit sscrap.com, request a scrap pickup, contact our team or otherwise use our services.
2. Information we collect
Depending on how you use the service, we may collect:
- Contact details such as your name, mobile number and email address.
- Pickup information such as address, preferred date/time, scrap category and request notes.
- Transaction information such as material type, weight, applicable rate and payment status.
- Technical information such as browser type, device information, IP address, pages visited and basic website logs.
- Communications you send through phone, WhatsApp, email or website forms.
Please do not submit sensitive personal information that is not required for a pickup.
3. How we use information
We use information to:
- Receive, confirm, schedule and complete pickup requests.
- Contact you about timing, location, material details or support.
- Calculate and communicate applicable scrap rates and payment details.
- Improve website performance, safety and customer experience.
- Prevent misuse, investigate complaints and comply with legal obligations.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including service records, dispute handling and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.
7. Third-party links and services
The website may link to third-party websites or use third-party communication, analytics or payment services. Their privacy practices are governed by their own policies, and SScrap is not responsible for their content or practices.
8. Your choices and rights
Subject to applicable law, you may request access, correction or deletion of certain personal information, withdraw consent where processing relies on consent, or ask a privacy-related question. We may need to verify your identity before acting on a request.
You may opt out of non-essential promotional communication, while service-related messages may still be sent when necessary to manage a pickup.
9. Privacy for children
Our service is not intended for children to use independently. A parent or legal guardian should arrange a pickup where required.
10. Policy updates
We may update this policy as our services or legal requirements change. The revised version will be posted on this page with a new “Last updated” date.
11. Contact us
For privacy questions or requests, contact: